We value your trust and strive to ensure you have a smooth shopping experience with Saanvika Vastra Veda. Please read our policy carefully before making a request.
We do not accept returns once a product has been sold, except in the case of a damaged or defective item.
If you receive a damaged or defective product, you must notify us within 24 hours of delivery with clear unboxing images and video as proof.
Upon verification, we will provide a replacement or store credit.
Refunds are not provided. Only replacement or store credit will be issued in eligible cases.
Eligibility: Replacement is available only for products that are defective, damaged, or incorrect.
Timeframe: Requests must be raised within 24 hours of delivery. Requests after this period cannot be accepted.
Condition: Items must be unused, unwashed, with original folds, tags intact, and in their original packaging.
Process:
Contact our support team with your order ID, issue details, and proof.
Once verified, we will arrange a replacement of the same product (subject to availability).
If the product is unavailable, we will issue store credit.
Exclusions: No replacement will be offered for:
Accessories (neckpieces, jhumkas, bangles, earrings, etc.)
Readymade/stitched blouses
Customized or altered products
Shipping Charges: For defective/incorrect items, we will bear the shipping charges. For other cases, shipping costs must be borne by the customer.
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